How is your personal information protected?
The security of your personal information is extremely important to us. World wide standards now demand the highest possible security measures to be used to protect the online privacy of all internet users. At NO Frills we have partnered with Comodo International, a world wide recognised leader in online security to ensure all sensitive data you exchange with us is encrypted with one of the highest levels of encryption available today. Where many websites offer 128 Bit SSL encryption, we have taken this one step further by doubling the level of encryption to 256 BIT AES SSL encryption. What this really means is that all sensitive information you exchange with NO Frills is encrypted both when you send it to us and when our systems respond to you. You can check the security of your connection with our website at any time by clicking the 'Comodo Corner of Trust' at the very bottom right hand side of your web browser screen. It should be available to be checked at any time.
NO Frills complies with strict best practice industry standards by meeting PCI and CISP certifications. This means in quite simple terms that your credit card information is not stored or transmitted on our computer servers. We have partnered with Verisign Australia and the National Australia Bank to ensure that your credit card information is only processed by Verisign and the NAB banking portal. We do not hold or collect your credit card information. Furthermore, we do not accept phone orders, facsimile orders or orders by mail. We are happy to assist with your order over the phone or email but we will not accept your credit details over the phone or any other means that is unsecured, NOR should you provide your credit card details to any other party if asked for.
What information do we actually collect?
We collect information from you when you register on our website, place an order, write a review, respond to a survey. When placing an order we will ask for your email address, postal address, phone number and credit card information. Your credit card information is only shared with Verisign Australia and the National Australia Bank, we do not collect or store your credit card information, unless you choose to do so.
How do we use this information?
In general the information we collect is used to provide you with a better shopping experience on our website by allowing us to customise the site to suit our customers needs and requests. Our customer service staff will use details pertaining to your order to assist with order tracking and processing.
Do we share this information?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term "outside parties" does not include the NO Frills Group. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if requested to comply with Australian law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. The information provided to our advertising partners is only used to track website and product performance and it will never contain and personal identifiable customer information.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.