Customer Service
- Contact Us
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Contact US
Our sales and support team are available via local call on 1300 551 375 (Monday to Friday 9am to 5pm AEST) or via support@nofrillselectronics.com.au.
Shipping & Delivery
We have a Flat Rate shipping charge for all orders of $13.95 no matter how many items you wish to order. Shipping charges for all Government, Corporate, Military and Bulk orders will be advised prior to the time of delivery.
At NO Frills we understand the importance that your order is delivered in a timely manner and with the utmost care, that is why we choose to use Australian Air Express (a partnership of Australia Post and Qantas) and Air Road, the premium road freight provider in Australia for our larger orders. Where possible our warehouse will try and use recycled cartons for our deliveries, just as safe and sturdy as a new carton but more friendly on the environment.
Normal delivery times for goods that are in stock are expected to be 24 to 48 hours from order being placed to all major Australia Capital and Regional Cities. Rural deliveries can take up to additional 48 hours but on average 90% of deliveries are made within 48 hours of initial order for goods in stock.
Any items not in stock will be back ordered and a notification will be sent to your email address should that delay be extensive. Delays exceeding 8 business days will be notified by email.
Privacy & Security
Our detailed privacy policy can be found here - Privacy Policy.
Returns & Replacements
The following policy applies to all items featured on our website excluding any item that may have it own returns policy which will be clearly noted on the products webpage. Prior to returning any product to us please email rma@nofrillselectronics.com.au to obtain a return authority form as well as shipping location details should they be different from our main warehouse located in Sydney.
Ordering
In building the NO Frills network of websites we endeavoured to ensure the experience you should have shopping on our sites is simply, efficient and rewarding. There are many ways of purchasing products on our website. You can use the very top level of navigation by clicking on one of the main categories and then navigating to the department or product that you are after. You may also want to use our whole of site search which is located at the top right of the website. The whole of site search will return search results relevent to the product you are searching for, as well it may also return associated and related products to the product you are searching for. Finally, we have also built in the ability for you to be able to shop by brand. At the top left corner of the website there is a 'shop by brand' button. This will take to a webpage displaying all of the brands we carry online. By selecting a particular brand, let's say Nikon, the website will return a list of departments of all of the Nikon products available on the site.
Payment, Pricing & Promotions
NO Frills accepts the following payment types. Paypal, PayPal Express, Visa Card, MasterCard, Australian BPay Payment System and Direct Bank Deposit. American Express is presently not accepted online but are accepted offline, please contact our customer service staff to inquire further. American Express card purchases will incur an additional surcharge.
For your security we choose to use the Verisign Network as our payment processor online. Verisign now owned by PayPal International is renowned world wide as the leader in credit card and payment transaction online. No Frills partners with the National Australia Bank to ensure all of our transactions online are handled with the utmost security and meet the highest security levels.
Viewing Orders
You can view your current orders as well as all past orders by logging into the website at the very top of the website on the right. This will log you into your customer dashboard that allows you to view orders, change delivery details, manage wish lists, manage your account and change newsletter subscriptions.
Updating Account Information
You can view or edit all of the details relating to your online account with NO Frills by logging into the customer dashboard. You can log in at the very top right of the home page. The account dashboard allow you to view current and past orders, change shipping details, change passwords, subscribe or unsubscribe from newsletters, view product reviews you may have posted and edit your wish list.
